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BPM Task Status Still Open And Assigned When Approving Enrollment Via Web Service Call (Doc ID 2672594.1)

Last updated on MAY 29, 2020

Applies to:

Oracle Fusion CX Sales Cloud Service - Version 11.13.20.01.0 and later
Information in this document applies to any platform.

Symptoms

BPM Task created still remains assigned and is not completed for the corresponding completed program enrollment approvals.





Requirement to Approve Program Enrollments via Webservice.
Were able to achieve this by making a REST API call to set the EnrollmentStatus field to APPROVED.
But even after approving the enrollment, the BPM Task created still remains assigned and is not completed.
Could you please let us know the fields and field values to pass to move the task status to completed and approving the request the same time.


EXPECTED BEHAVIOR
-----------------------
BPM Worklist tasks should be in status = completed as well


STEPS
-----------------------
Submit Program Enrollments for Approval via Webservice.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users are allowed to still click on Claim, even though this is already processed and completed

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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