My Oracle Support Banner

Office 365 - Contact Sync Not Working When User Is Added To Account Team (Doc ID 2672821.1)

Last updated on DECEMBER 22, 2020

Applies to:

Oracle Fusion CX Sales Cloud Service - Version 11.13.19.10.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.19.10.0 version, Microsoft Office 365

ACTUAL BEHAVIOR
---------------


When a user is added to the Account team for an account this should trigger the sync of the related contacts to Office365. This is not happening unless the contact are first updated. Updating the contact triggers the sync.

Just adding the user to the account team, does not trigger a sync.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.