Eloqua: Automation and Integration: Email Link field from Create Task: Email Send External Call - "A problem occurred when we tried to retrieve your information" (Doc ID 2672919.1)

Last updated on FEBRUARY 14, 2024

Applies to:

Symptoms

The Create Task: Email Send - Contact has a field to send a link to the to the CRM using the Email Link field on the External Call. When testing the external call and attempting to access the email hyperlink that was generated by the external call by copying and pasting that link in a web browser, an error is returned:

"A problem occurred when we tried to retrieve your information

Please make sure the entire link has been used in your browser, including the unique tags.

If you continue to experience problems, please reply to the email you received.

We apologize for this inconvenience."

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.