Oracle CX Sales Integration with Outlook - Implementation Recommendation
(Doc ID 2673022.1)
Last updated on DECEMBER 22, 2020
Applies to:
Oracle Fusion CX Sales Cloud Service - Version 11.13.20.01.0 and laterInformation in this document applies to any platform.
Details
For any new customer looking to integrate Fusion CX Sales with Outlook client , we recommend implementing CX Sales for Office 365 product .
The system requirements for CX Sales for Office 365 can be found here: https://www.oracle.com/system-requirements/
You should use Oracle CX Sales for Outlook (Classic Outlook client) Only in case you cannot meet the System Requiremnts for Office 365 product
More information on Oracle CX Sales for Office 365 can be found in the below Document .
https://docs.oracle.com/en/cloud/saas/sales/20c/fastg/office-365.html#FASTG2215903
If you have any additional questions or need help with your implementation , please create a Service Request with us .
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