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HTML Approval Email Fails with Error [Keyword was not found in the email.] (Doc ID 2673297.1)

Last updated on JUNE 28, 2022

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 19 D and later
Information in this document applies to any platform.


When attempting to approve quote via the HTML Approval Link, the user receives a response with the following error message.

An error has occurred while trying to process your Request. No changes have been saved. Details of the error are:
Keyword was not found in the email.

Approvals via keyword still work and approve the quote as normal.


HTML Approval Emails were enabled and being utilized on the affected environment.


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