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Custom DCL For OOTB Product Object Gets Timeout And Doesn't Show Any Products (Doc ID 2673653.1)

Last updated on JUNE 03, 2020

Applies to:

Oracle Fusion CX Sales Cloud Service - Version and later
Information in this document applies to any platform.


OOTB Product Name field gets timeout and doesn't show any Products.

Added the OOTB Product Name field as a DCL field in the Sales Objective Edit Layout.

While creating and editing the Objective, observed the following issues:

* When clicked on the dropdown symbol of the Product Name field, application takes long time and timeout without showing the Search Product page.

* Even after the Search Products page is rendered, when we search for any product, application takes long time and timeout without displaying any products.

A connection to the server has failed. (status=504)

The issue can be reproduced at will with the following steps:

Navigator > Business Plans > open any Business Plan > go to Objectives area > open an Objective record - click on link >
go to Products lov > click on drop down lov > cursor keeps on fetching and gives 504 timeout error after about 4-5 minutes

The issue has the following business impact:
Due to this issue, users cannot use the products lov properly




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