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Custom DCL For OOTB Product Object Gets Timeout And Doesn't Show Any Products (Doc ID 2673653.1)

Last updated on JUNE 03, 2020

Applies to:

Oracle Fusion CX Sales Cloud Service - Version 11.13.20.01.0 and later
Information in this document applies to any platform.

Symptoms

OOTB Product Name field gets timeout and doesn't show any Products.

Added the OOTB Product Name field as a DCL field in the Sales Objective Edit Layout.

While creating and editing the Objective, observed the following issues:

* When clicked on the dropdown symbol of the Product Name field, application takes long time and timeout without showing the Search Product page.

* Even after the Search Products page is rendered, when we search for any product, application takes long time and timeout without displaying any products.



ERROR
-----------------------
A connection to the server has failed. (status=504)





STEPS
-----------------------
The issue can be reproduced at will with the following steps:


Navigator > Business Plans > open any Business Plan > go to Objectives area > open an Objective record - click on link >
go to Products lov > click on drop down lov > cursor keeps on fetching and gives 504 timeout error after about 4-5 minutes



BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use the products lov properly

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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