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Unable to authenticate after Oracle Human Capital Management (HCM) is configured as an Identity Provider (IdP) - Identity Cloud Service (IDCS) for Oracle Analytics Cloud (OAC) (Doc ID 2673658.1)

Last updated on DECEMBER 02, 2021

Applies to:

Identity Cloud Service (IDCS) - Version N/A to N/A
Information in this document applies to any platform.


In IDCS for OAC, after Oracle HCM is configured as an IdP by following the steps specified in this Oracle document, it is not possible to successfully authenticate.

After Oracle HCM team loaded the metadata and a Single Sign-On (SSO) check resulted in successful authentication, this error message was displayed: There is a problem with your account. Please contact Support.

To reproduce the issue, follow the steps mentioned in this Oracle document


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