Error "Your Primavera Portal is not configured correctly. File a Service Request to contact your system administrator" When Attempting to Access the Cloud Environment
(Doc ID 2674090.1)
Last updated on JUNE 04, 2020
Applies to:Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 20.3 and later
Information in this document applies to any platform.
When attempting to access the Cloud environment, the following error is received:
Your Primavera Portal is not configured correctly.
File a Service Request to contact your system administrator.
The issue can be reproduced at will with the following steps:
- Attempt to access the Cloud portal (ex. https://p6.oraclecloud.com/<Service Name>).
- Observe there is no prompt for username and password, only the reported error.
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