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"Failed - Network error" When Attempting to Download Custom Print to PDF (Doc ID 2674183.1)

Last updated on JUNE 28, 2021

Applies to:

Primavera Unifier Cloud Service - Version 19.11 and later
Information in this document applies to any platform.


When utilizing a Custom Print for a Business Process, when clicking "Download" from the print window, the download attempt results in an error:  "Failed - Network error". It was determined that this worked in prior Unifier versions.

The issue can be reproduced at will with the following steps:

  1. Log into the Unifier environment.
  2. Navigate to Home tab > Master Log - Business Processes > Business Process Log > Select a BP record for which the Custom Print has been configured > Click the Gear icon > Print - Custom...
  3. In the "Print" window, select the Custom Print Template > Click Print.
  4. The "runCustomPrint' window opens as expected and properly displays the document > Click "Download" button to download this print.
  5. The "Save As" window opens with File name = runCustomPrint and the Save as type = All Files (*.*)... (it should add the .pdf extension to the filename and "Save as type" should be PDF.
  6. Click "Save" and an error message is displayed: "runCustomPrint" ("Failed - Network error").



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