My Oracle Support Banner

Agent Order Search Shows all the Order Values only in USD irrespective of the Actual Currency of the Order Placed (Doc ID 2674498.1)

Last updated on MAY 27, 2020

Applies to:

Oracle Commerce Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

ISSUE STATEMENT

In Agent Console - Order Search, all the Order Total values displayed in USD ($) only irrespective of the order placed country and currency.

STEPS TO REPLICATE

The issue can be reproduced at will with the following steps:

1. Login to Production Agent Console
2. Navigate to Order Search and Query for Status 'Submitted To Fulfillment' and Submitted in Last 10 days.
All the orders in the result page having the currency value as $ , irrespective of the Country and currency the order placed.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.