My Oracle Support Banner

Cannot Access Oracle Cloud Service using the Link in the Welcome Email (Doc ID 2674676.1)

Last updated on AUGUST 22, 2023

Applies to:

Content and Experience Cloud - Version N/A and later
Content and Experience Cloud Service - Version N/A and later
Content and Experience Cloud Classic - Version 18.4.1 and later
Information in this document applies to any platform.

Symptoms

The user in this case was attempting the access the Oracle Cloud Service (Oracle Content and Experience Cloud - OCE) for the first time using the link to the service provided in the Welcome Email.  The user was redirected to the IDCS sign in page and applied the authentication credentials, but access was denied.

Changes

 The user had been using Microsoft Edge as their default browser on workstation. 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.