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P6 Web Services IDCS Error USER_LOCKED_RESPONSE (Doc ID 2674780.1)

Last updated on JUNE 23, 2020

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 17.1 and later
Information in this document applies to any platform.

Symptoms

When connecting to P6 Web Services, the following error occurs.

ERROR-Client Side
-----------------------
A server exception occured while trying to perform username token authentication: Authentication to IDCS Failed for username-<USERNAME>

ERROR-Server Side
-----------------------
<P6 WebServices> <INFO> <IDCSServiceImpl> <Request Failed , Erorr:{} ,Details:{}HTTP/1.1 400 Bad Request{""schemas"":[""urn:ietf:params:scim:api:messages:2.0:Error"",""urn:ietf:params:scim:api:oracle:idcs:extension:messages:Error""],""detail"":""USER_LOCKED_RESPONSE"",""status"":""400"",""urn:ietf:params:scim:api:oracle:idcs:extension:messages:Error"":{""messageId"":""USER_LOCKED_RESPONSE"",""additionalData"":{""tenantName"":<TENANT>,""id"":<ID>,""displayName"":<USERNAME>,""locale"":""en"",""preferredLanguage"":""en"",""timezone"":""America/Los_Angeles"",""isEmitLockedMsg"":false}}}> "

 

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create a request using any P6 Web Services operation

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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