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Salesforce Sync Errors Preventing Records From Updating (Doc ID 2674814.1)

Last updated on DECEMBER 24, 2020

Applies to:

Oracle DataFox Cloud Service - Version N/A to N/A [Release V1]
Information in this document applies to any platform.

Symptoms

On : NA version, Integrations

Loss of Functionality: SFDC Sync failing for a significant amount of records.

 
ERROR
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The Account this company is synced to cannot be found in Salesforce.


STEPS
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The issue can be reproduced at will with the following steps:
We merge records in our Salesforce instance regularly and have done that in bulk several times since signing up with DataFox. It seems like if DataFox matches to more than one account in Salesforce (Account A & B for example) and then say Account A is deleted, the DataFox sync won't work for Account B.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, accounts are not being synced.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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