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Inbound email reply sent for a Closed service request (Doc ID 2675013.1)

Last updated on NOVEMBER 19, 2020

Applies to:

Oracle Fusion B2B Service Cloud Service - Version 11.13.20.04.0 and later
Information in this document applies to any platform.

Goal

Customer has noticed that if they send mail to the closed SR, it is creating the new SR as subject line of the closed SR. 

Solution

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In this Document
Goal
Solution


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