My Oracle Support Banner

JET Commerce Tabs Don't Load the First Time a Quote is Opened (Doc ID 2675099.1)

Last updated on AUGUST 21, 2020

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 20 A to 20 A Patch 2 [Release 20]
Information in this document applies to any platform.

Symptoms

The first time a CPQ quote is opened in JET in a user's browser, all of the non-default tabs do not load. The default tab loads all attributes and values as expected, but selecting another tab shows only the gray placeholders where attributes should display.

Refreshing the page, closing and re-opening the quote, or opening any other quote eliminates the issue. The issue will not reoccur unless the user clears the browser cache or switches to a new browser.

Changes

 The site was upgraded to CPQ version 20A, or JET was recently enabled.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.