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JET Commerce Tabs Don't Load the First Time a Quote is Opened (Doc ID 2675099.1)

Last updated on JUNE 27, 2022

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 20 A to 20 A Patch 2 [Release 20]
Information in this document applies to any platform.


The first time a CPQ quote is opened in JET in a user's browser, all of the non-default tabs do not load. The default tab loads all attributes and values as expected, but selecting another tab shows only the gray placeholders where attributes should display.

Refreshing the page, closing and re-opening the quote, or opening any other quote eliminates the issue. The issue will not reoccur unless the user clears the browser cache or switches to a new browser.


 The site was upgraded to CPQ version 20A, or JET was recently enabled.


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