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Finding Orders with Coupons after Promotions are Deleted (Doc ID 2675366.1)

Last updated on MAY 29, 2020

Applies to:

Oracle Commerce Cloud Service - Version N/A and later
Information in this document applies to any platform.


Is there a way to find orders with coupons applied after their coupons or promotions are deleted?  When viewing this type of order in Agent, coupon information is no longer displayed. Recreating the same coupon code does help to display coupon information in Agent.  This type of situation can happen when coupon's promotion is deleted.  Oracle recommends disabling promotions instead of deleting them.  In 'Using Oracle Commerce Cloud' > "Enable and disable promotions" section the following note exists.


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