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LiveLoginErr Occurred (Doc ID 2675559.1)

Last updated on MARCH 07, 2022

Applies to:

Oracle Fusion B2B Service Cloud Service
Information in this document applies to any platform.

Goal

Customer developed a web widget in custom web application to add Oracle Live Experience to their Custom Web application.

During Connection establishment, it error outs during WebSocket Handshake

Below is the LiveLoginError details:
ERROR
-----------------------
WebSocket connection to 'wss://live.oraclecloud.com/ws/webrtc/cloud?jwt=********************' failed: Error during WebSocket handshake: Unexpected response code: 400
・Failed to connect c.ErrorInfo {code: 1001, reason: "websocket onerror"}
・CustomEvent {isTrusted: false, detail: null, type: "LiveLoginError", target: null, currentTarget: null, …}

1. Customer developed the Web widget using steps mentioned in below document.
https://docs.oracle.com/cloud/live-experience-cloud/live-experience-js-api-ref/index.html
 

Solution

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In this Document
Goal
Solution


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