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Issue Encountered in Accounts (Doc ID 2676023.1)

Last updated on DECEMBER 22, 2020

Applies to:

Oracle Fusion CX Sales Cloud Service - Version 11.13.20.04.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.20.04.0 version, Accounts, Contacts, Households


We have an action that calls an object function. The action is submit for approval, it calls the object function SubmitAccountApproval and inside that function is another function(CheckClientAssessment) that checks if all the questions in an assessment are answered.
We encounter an issue when clicking the submit for approval action. We encounter 2 different error. See below for the errors:


This issue is intermittent. We don't encounter this every time we submit for approval.


ERROR
-----------------------

Exception in expression "OrganizationDVO" object function CheckClientAssessment() : oracle.jbo.JboException Invalid state
at "OrganizationDVO" object function CheckClientAssessment() line 15
at "OrganizationDVO" object function SubmitAccountApproval() line 14

or

Exception in expression "sessiondef.extensibility.app.crmCommon.entities.Client_Assessment_c.ARC_AccountID_c": oracle.jbo.script.ExprTimeoutException Expression timed out.
at "sessiondef.extensibility.app.crmCommon.entities.Client_Assessment_c.ARC_AccountID_c" expression line -1
at "OrganizationDVO" object function CheckClientAssessment() line 15
at "OrganizationDVO" object function SubmitAccountApproval() line 14

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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