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Install Base Asset Creation/Update Fails for Sales Order With Quantity Greater Than 5000 and Beyond (Doc ID 2676159.1)

Last updated on JUNE 26, 2020

Applies to:

Oracle Fusion Order Management Cloud Service - Version 11.13.19.10.0 and later
Information in this document applies to any platform.

Symptoms

Sales order line gets stuck at Asset management task for about 2 hours and ends in error . Recovering the sales order shows but while Asset Management task is in "Started" and next task is already "started"

ERROR
-----------------------
"Task {TASKNAME} in process {PROCESSNUMBER} timed out before an acknowledgment was received from the fulfillment application. (DOO-2685548)"

STEPS
-----------------------
1. Create a Sales Order
2. Process the order.
3. Order errors out after 2 hours of being Stuck
4. The Asset Management task gets started but times out with the errors above


Cause

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In this Document
Symptoms
Cause
Solution
References


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