An error occurred. Message: Step11 Insert New Distributions Including Variances (AP-810595)
(Doc ID 2676302.1)
Last updated on JULY 30, 2020
Applies to:Oracle Fusion Payables Cloud Service - Version 11.13.20.01.0 and later
Information in this document applies to any platform.
From Restricted SR 3-22751373341
On Fusion 11.13.20.01.0 version, Manage Invoices-Audit Invoices
AP Invoices stuck in deadlock/error state. This occurs on multiple AP invoices "An error occurred. Message: Step11 Insert New Distributions Including Variances (AP-810595)"
They have all had adjustments made to change from non-recoverable to recoverable VAT, they have all failed and gone into a deadlocked state.
We are unable to get the VAT accounting entry to reverse, they have had self-healing process run on them which has also not released them or allowed them to be corrected manually. They still show as having a variance and are on hold.
We are unable to progress them at all in their current state - note that self-healing has been run and it has failed to resolve the issue.
How Can this be fixed?
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