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An error occurred. Message: Step11 Insert New Distributions Including Variances (AP-810595) (Doc ID 2676302.1)

Last updated on JULY 30, 2020

Applies to:

Oracle Fusion Payables Cloud Service - Version 11.13.20.01.0 and later
Information in this document applies to any platform.
From Restricted SR 3-22751373341

Goal

 On Fusion 11.13.20.01.0 version, Manage Invoices-Audit Invoices

AP Invoices stuck in deadlock/error state. This occurs on multiple AP invoices  "An error occurred. Message: Step11 Insert New Distributions Including Variances (AP-810595)"

They have all had adjustments made to change from non-recoverable to recoverable VAT, they have all failed and gone into a deadlocked state.

We are unable to get the VAT accounting entry to reverse, they have had self-healing process run on them which has also not released them or allowed them to be corrected manually. They still show as having a variance and are on hold.

We are unable to progress them at all in their current state - note that self-healing has been run and it has failed to resolve the issue.

How Can this be fixed?

 

 

Solution

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In this Document
Goal
Solution

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