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PRC:SSP:Email Not Sent To Approver (Doc ID 2676675.1)

Last updated on JUNE 09, 2024

Applies to:

Oracle Fusion Self Service Procurement Cloud Service - Version 11.13.20.04.0 and later
Oracle Fusion Self Service Procurement - Version 11.13.21.10.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.20.04.0 version, Approvals and Notifications

Email not sent to Approver

for some Purchase requisition email did not fire to approver.

Updated Issue Clarification
=========================
Requester Users are submitting requisitions for approval.

However, approvers are not receiving Approval Email Notifications.


Approval Users have to go to Bell or Worklist to approve.

Steps to Reproduce:
1. Requester Creates PR
2. PR Submitted
3. Approver to Receive Email notification
4. Email Approval Notification not received
5. Bell and Worklist Notification received


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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