My Oracle Support Banner

Some Users are Seeing OCCS-Admin Log In Page Instead of QR Code Page (Doc ID 2676894.1)

Last updated on JUNE 03, 2020

Applies to:

Oracle Commerce Cloud Service - Version N/A and later
Information in this document applies to any platform.
Reported Version: 20.2

Symptoms

Some users are not able to get to the page where QR code is displayed thus unable to log into OCCS-Admin.

Reproducible Steps
1. Admin user is created or 'Reset Key' is pressed for an existing Admin user in occs-admin > Settings > Access Control.
2. The user receives "Set up Your Oracle Commerce Cloud Login" email.
3. The user clicks on "Oracle Mobile Authenticator setup" link

Expected Behavior:
It takes to the page where QR code is displayed

Actual Behavior:
It takes to the log in page

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.