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When Attempting to Load the P6Web --> Resource --> Administration --> Resources Page, a Javascript Exception Occurs in the Log, Resulting in What Appears to Be a Pulsing Circle and Indefinite Page Loading. (Doc ID 2677525.1)

Last updated on JUNE 05, 2020

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 19.12 to 19.12 [Release 19.12]
Information in this document applies to any platform.

Symptoms

When attempting to load the P6Web --> Resource --> Administration --> Resources page, the following javascript exception occurs in the log, resulting in what appears to be a pulsing circle and indefinite page loading:

LOG ERROR IF USING CHROME:

Uncaught TypeError: Cannot read property 'sequenceNumber' of undefined
  at Object.getSortValue (app-spy.js:191)
  at gridapi.js:23
  at s (app-spy.js:181)
  at Object.c [as sort] (app-spy.js:181)
  at e..._sortRecords (gridapi.js:23)
  at e..._sortRecords (app-spy.js:191)
  at gridapi.js:22
  at Vn (lodash.js:10)
  at Function. (lodash.js:29)
  at gridapi.js:22

LOG ERROR IF USING FIREFOX:

TypeError: t.column.selectValues[e.toUpperCase(...)] is undefined
  at Object.getSortValue (app-spy.js:191)
  at gridapi.js:23
  at s (app-spy.js:181)
  at Object.c [as sort] (app-spy.js:181)
  at e..._sortRecords (gridapi.js:23)
  at e..._sortRecords (app-spy.js:191)
  at gridapi.js:22
  at Vn (lodash.js:10)
  at Function. (lodash.js:29)
  at gridapi.js:22

STEPS

The issue can be reproduced at will with the following steps:

  1. Login to P6Web.
  2. Access the Resource --> Administration --> Resources page
  3. Observe a pulsing circle and indefinite page loading.

Cause

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In this Document
Symptoms
Cause
Solution
References


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