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The Action Plan 'Status' Field Is Displaying In Another Language (Doc ID 2677987.1)

Last updated on JUNE 28, 2022

Applies to:

Oracle Fusion B2B Service Cloud Service - Version 11.13.20.04.0 and later
Information in this document applies to any platform.

Symptoms

Service Request > Action Plan Subtab

ACTUAL BEHAVIOR
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In the edit Service request page > Action plans sub tab. The action plan status field is showing values in another language instead of the users preferred language.

For example it shows status = 'In Bearbeitung' instead of 'In Progress'.

All other fields are displayed in the correct language

EXPECTED BEHAVIOR
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Expectation is that the status field will be displayed in the preferred language.

STEPS
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The issue can be reproduced at will with the following steps:
1. Select a service request
2. Create an action plan.
3. Initiate the action plan.   The status is showing in another language other than the preferred language ( English)


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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