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Orders With Certain States Are Not Visible In The Agent Console (Doc ID 2678014.1)

Last updated on JUNE 08, 2020

Applies to:

Oracle Commerce Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

Orders in certain order states are not listed in the agent console.

To be more specific, when searching for an order and inspecting the network traffic, we can see that the getOrder endpoint is filtering for orders in one of the following states:

 The full list of order states can be consulted in Doc ID 2364276.1.

Cause

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In this Document
Symptoms
Cause
Solution
References


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