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Contract Is In Pending Approval Status Even When Approval History Shows Task Completed - Approved (Doc ID 2678081.1)

Last updated on FEBRUARY 16, 2024

Applies to:

Oracle Fusion Enterprise Contracts Management Cloud Service - Version 11.13.20.04.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.20.04.0 version, Contract Authoring

ACTUAL BEHAVIOR
---------------
After submit a contract for approval and the last approver approved the contract, the contract remains in "Pending Approval"

EXPECTED BEHAVIOR
-----------------------
Approval task should be completed

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Submit a contract for approval

2. Last approver approves

3. Approval History shows:
   Task Completed - Approved

4. Contract remains in Pending Approval



Changes

 Profile option HZ_DEFAULT_BU_CRM was changed when the contract was in pending approval

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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