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Inbound Message Category or Product Prediction Functionality (Doc ID 2678286.1)

Last updated on JUNE 17, 2022

Applies to:

Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.20.04.0 and later
Information in this document applies to any platform.

Goal

While configuring B2B Service/HRHD, came across these Profile Options:

SVC_ENABLE_INBOUND_MSG_ATTRIBUTE_PREDICTION
SVC_ENABLE_INBOUND_MSG_SR_CATEGORY_PREDICTION

SVC_ENABLE_INBOUND_MSG_SR_PRODUCT_PREDICTION
SVC_INBOUND_MSG_PREDICTION_THRESHOLD_FOR_SR_CATEGORY_ID

SVC_INBOUND_MSG_PREDICTION_THRESHOLD_FOR_SR_PRODUCT_ID

What is the functionality associated with these profiles? Is there any documentation available?
 

Solution

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In this Document
Goal
Solution
References


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