Product Group Publishing Times Out
(Doc ID 2678855.1)
Last updated on APRIL 06, 2023
Applies to:
Oracle Fusion CX Sales Cloud Service - Version 11.13.20.01.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.13.20.01.0 version, Sales, Sales Catalog
ACTUAL BEHAVIOR
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User tries to lock and publish a product group.
It is locked successfully and then publishing it on UI takes minutes and never ends.
Also if trying to publish from Rest Api, it times out.
EXPECTED BEHAVIOR
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The product group can be locked and published quickly without errors.
STEPS
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The issue can be reproduced at will with the following steps:
1. Go to product group
2. Try to lock it and publish
3. See that the product group is locked and the publishing is stuck and times out .
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |