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Unable to Log into Site with a Temporary Password Provided in Forgot Password Email (Doc ID 2680862.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Commerce Cloud Service - Version N/A and later
Information in this document applies to any platform.
Reported Version: 20.2

Symptoms

Unable to log into Storefront with a temporary password after resetting password successfully.
POST /ccstoreui/v1/profiles/resetPassword call returns 200 but when trying to log in POST /ccstoreui/v1/login call returns 401 with the below error.

The issue occurs to the users whose user accounts were created prior to OCC upgrade to 20.2.x version.

Reproducible Steps:

1. A storefront site, bring up log in page, use forgot password link
2. Provide email to receive email  (POST /ccstoreui/v1/profiles/resetPassword call happens)
3. Email includes temporary password (not a link)
4. Use the temporary password to log in (POST /ccstoreui/v1/login call fails with 401 error)

Changes

 OCC was upgraded to 20.2.x version

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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