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PRC: PO: Purchase Order > Prepare For Signature Error : This Specified Account Is Suspended AccountID Account Name Supension Status 'Freetrialexpired' (Doc ID 2680872.1)

Last updated on JUNE 17, 2020

Applies to:

Oracle Fusion Purchasing Cloud Service - Version 11.13.20.04.0 and later
Oracle Fusion Purchasing - Version 11.13.20.01.0 and later
Information in this document applies to any platform.

Symptoms

Purchase Order > Prepare for Signature
Prepare for Signature is returning an error:
 

ERROR
-----------------------
This specified account is suspended AccountID Account Name Supension Status 'freetrialexpired'

The account id value defaulting in Purchase Order  > Prepare for Signature message is different than the account id value entered in Manage Electronic Signature.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to Manage Electronic Signature and set up Account Id.
Validate Status = Complete
2. Create a Purchase Order
3. Go to Prepare for Signature
4. See error:
This specified account is suspended AccountID Account Name Supension Status 'freetrialexpired'
5. Notice that  
The account id value defaulting in Purchase Order > Prepare for Signature message is different than the account id value entered in Manage Electronic Signature



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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