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An Error Occurred While Processing The Email For This Record. Please Contact The System Administrator (Doc ID 2680966.1)

Last updated on JUNE 24, 2020

Applies to:

Oracle Fusion B2B Service Cloud Service - Version 11.13.20.04.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.20.04.0 version, Service Email

An error occurred while processing the email for this record. Please contact the system administrator.


We have started to see issues where the Oracle system fails to process an incoming email correctly. And just creates an SR with the following information:
"An error occurred while processing the email for this record. Please contact the system administrator."

Example SR in our system is SR0000027196, SR0000034220, SR0000033212.



ERROR
-----------------------
"An error occurred while processing the email for this record. Please contact the system administrator."


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Send an email to inbound email address.
2. For some emails, the description of the SR have this error message: "An error occurred while processing the email for this record. Please contact the system administrator."


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot see the description of the SR in some cases.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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