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Postal code autosuggest populates wrong city value for Spain (Doc ID 2680977.1)

Last updated on DECEMBER 22, 2020

Applies to:

Oracle Fusion CX Sales Cloud Service - Version 11.13.20.01.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.20.01.0 version, Accounts, Contacts, Households

ACTUAL BEHAVIOR
---------------
When customer adds a new address, if they search for the postal code in the list, fields are populated correctly;
but if they type the postal code and instead of searching it, they add directly on the field, the rest of fields have strange information populated (the Chinese translation for the City).



EXPECTED BEHAVIOR
-----------------------
The fields should be populated correctly.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Add new address for an account.
2. Type the postal code.
3. Notice the behavior.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot correctly see the values for city and region when typing the postal code.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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