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Outlook 365: When I Share An Email With Addresses Only In BCC, They Do Not Come Over As Activity Contacts (Doc ID 2681285.1)

Last updated on MARCH 01, 2021

Applies to:

Oracle Fusion CX Sales Cloud Service - Version 11.13.20.01.0 and later
Information in this document applies to any platform.

Goal

On : 11.13.20.01.0 version, Microsoft Office 365

Customer need to be able to share emails with o365 plugin for emails that only contain BCC emails to the correct contact records in OEC. When they share an email with addresses only in BCC, they do not come over as 'Activity Contacts' in side panel. Also email is not shared with those contacts in OEC.
 

Solution

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In this Document
Goal
Solution
References


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