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Filter By Barcode Number Not Working, User Receives "No record exists" in Unifier Mobile App (Doc ID 2681304.1)

Last updated on JUNE 17, 2020

Applies to:

Primavera Unifier Cloud Service - Version 20.4 to 20.6 [Release 20.4 to 20.6]
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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When trying to search for a record by barcode number, users get the response that no record exists. This will also occur if the value is entered manually.  The filter does work as expected in the application. 

STEPS
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The issue can be reproduced at will with the following steps:
1. Log in to Unifier using iOS app
2. Go to appropriate shell and Business Process (BP)
3. Attempt to filter by scanning in bar code and receive message "No record exists"
5. Attempt to filter by manually typing the bar code number and receive the message "No record exists".

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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