My Oracle Support Banner

'502 Proxy Error' in SGD When Attempting to Access Primavera Virtual Desktop (Doc ID 2681734.1)

Last updated on JUNE 18, 2020

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version and later
Information in this document applies to any platform.


The following error occurs in the Secure Global Desktop (SGD) session window when attempting to access Primavera Virtual Desktop.

502 Proxy Error
The proxy server could not handle the request Get sgd/webtops/thin/webtop
Error reading from remote server

The issue can be reproduced at will using the following steps:

  1. Login to the Cloud Portal.
  2. Launch Primavera Virtual Desktop.
  3. View the reported error.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.