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'502 Proxy Error' in SGD When Attempting to Access Primavera Virtual Desktop (Doc ID 2681734.1)

Last updated on JUNE 18, 2020

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 15.1.0.0 and later
Information in this document applies to any platform.

Symptoms

The following error occurs in the Secure Global Desktop (SGD) session window when attempting to access Primavera Virtual Desktop.

502 Proxy Error
The proxy server could not handle the request Get sgd/webtops/thin/webtop
Error reading from remote server

The issue can be reproduced at will using the following steps:

  1. Login to the Cloud Portal.
  2. Launch Primavera Virtual Desktop.
  3. View the reported error.

Cause

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