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Enterprise Performance Management (EPM) Cloud User's Password Reset Email Not Being Received (Doc ID 2683382.1)

Last updated on JUNE 24, 2020

Applies to:

Oracle Financial Consolidation and Close Cloud Service - Version N/A to N/A [Release 11.1]
Oracle Planning and Budgeting Cloud Service - Version N/A and later
Oracle Enterprise Planning and Budgeting Cloud Service - Version N/A and later
Oracle Tax Reporting Cloud Service - Version N/A and later
Oracle Account Reconciliation Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

After one or more new users were created and provisioned in MyServices, the new users receive an email saying that they have been granted access to EPM. A second email should follow, containing the initial password for EPM login, but this email never arrives.

Cause

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In this Document
Symptoms
Cause
Solution


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