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Agent Video Can Not Be Seen By End Customer. (Doc ID 2685468.1)

Last updated on MARCH 07, 2022

Applies to:

Oracle Fusion B2B Service Cloud Service
Information in this document applies to any platform.


On Oracle Live Experience, When agent goes on Engagement call with END Customer,  Sometimes END Customer not able to see the Agent's Video during the Engagement call. The initial Engagement is set to "Video" already.


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