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Agent Video Can Not Be Seen By End Customer. (Doc ID 2685468.1)

Last updated on APRIL 30, 2021

Applies to:

Oracle Live Experience - Version N/A to N/A [Release Other]
Information in this document applies to any platform.

Goal

On Oracle Live Experience, When agent goes on Engagement call with END Customer,  Sometimes END Customer not able to see the Agent's Video during the Engagement call. The initial Engagement is set to "Video" already.
 

Solution

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In this Document
Goal
Solution


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