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Action Change Service Provider With Allow Alternate Equipment Option Selected Does Not Display Results (Doc ID 2685789.1)

Last updated on AUGUST 12, 2022

Applies to:

Oracle Transportation Management Cloud Service - Version 20.2 and later
Information in this document applies to any platform.

Symptoms

When users execute "Change Service Provider" Action, With the Option "Allow Alternate Equipment" selected, OTM is not displaying any options but displaying a prompt "No Valid Service Providers Found".

Expected behavior is that otm Should display the Service Provider options which support other Equipment Groups.

Cause

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In this Document
Symptoms
Cause
Solution
References


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