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Qualified Leads on CX mobile Show as Unqualified on SUI (Doc ID 2685800.1)

Last updated on JULY 13, 2020

Applies to:

Oracle Fusion CX Sales Cloud Service - Version 11.13.20.04.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.20.04.0 version, Leads, Sales Campaigns

ACTUAL BEHAVIOR
---------------
Qualified Leads Status shows as unqualified in SUI

EXPECTED BEHAVIOR
-----------------------
Qualified Leads Status shows as qualified in SUI

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1- User creates a Lead in Mobile and qualified it. The Lead changes status to "Qualified".
2- User enters by SUI and consult that Lead on the landing page. But the status is “Unqualified”.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot see qualified leads in SUI

Cause

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In this Document
Symptoms
Cause
Solution


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