How To Create A Message In Rich Text Format Under Service Request Using Rest API (Doc ID 2686471.1)

Last updated on JUNE 21, 2022

Applies to:

Goal

How To Create A Message In Rich Text Format Under Service Request Using Rest API?

For eg:- If we need to create a message with below string (with multiple lines)

Test line 1
Test line 2
Test line 3

We will add the corresponding base64 encoded value shown below in the REST API call

VGVzdCBsaW5lIDEKVGVzdCBsaW5lIDIKVGVzdCBsaW5lIDM=

But the Message UI under Service Request will not consider the line break and instead, it will display it in a single line: Test line 1 Test line 2 Test line 3

So the question is how to get the multi-line string under Service Request Message using Rest API

Solution

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