Contact Points Not Visible In Customer UI
(Doc ID 2686593.1)
Last updated on JULY 02, 2020
Applies to:Oracle Fusion Receivables Cloud Service - Version 11.13.20.04.0 and later
Information in this document applies to any platform.
On : 11.13.20.04.0 version, Customers
When a Party(Organization) fails due to some data issue and only Party(Person record) and its respective contact, contact points are imported in first RUN.
Now after correcting the data and re-importing Party(Organization), Relationships and other sheets gets imported but Contact points failed with below error
"The source reference REL_ORIG_SYS_REFERENCE or the internal identifier RELATIONSHIP_ID of the parent entity HZ_RELATIONSHIPS is invalid."
The error is valid since the Contact Point was already imported in FIRST RUN but the issue is the Contact Point cannot be seen in Customer UI
The issue can be reproduced at will with the following steps:
- Load Customer (ORGANIZATION) ,Customer Contact (PERSON), Account, Account Sites, Party Sites, Contact Points , Relationships etc
- Import Customer Data using FBDI
The issue has the following business impact:
Due to this issue, users cannot see contact points in Customer UI
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