The manager of user (USERNAME) could not be retrieved for the task (TASK NUMBER) when submitting Promotion
(Doc ID 2687344.1)
Last updated on JUNE 12, 2023
Applies to:
Oracle Fusion Global Human Resources Cloud Service - Version 11.13.20.01.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.13.20.01.0 version, Global Human Resources
When attempting to promote,
the following error occurs.
ERROR
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ORABPEL-30006 Error in getting manager of user. The manager of user (USERNAME) could not be retrieved for the task (TASK NUMBER). The task belongs to the workflow default/HcmEmploymentPromotionsComposite!11.13.19.10.0/PromotionsApproval. Make sure that user (USERNAME) is valid and that the manager for user (USERNAME) is defined in the user directory.
Fault Payload :
STEPS
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The issue can be reproduced at will with the following steps:
1. submit promotion
2. Receive error
BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot promote
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |