My Oracle Support Banner

The manager of user (USERNAME) could not be retrieved for the task (TASK NUMBER) when submitting Promotion (Doc ID 2687344.1)

Last updated on SEPTEMBER 04, 2020

Applies to:

Oracle Fusion Global Human Resources Cloud Service - Version 11.13.20.01.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.20.01.0 version, Global Human Resources

When attempting to promote,
the following error occurs.

ERROR
-----------------------
 ORABPEL-30006 Error in getting manager of user. The manager of user (USERNAME) could not be retrieved for the task (TASK NUMBER). The task belongs to the workflow default/HcmEmploymentPromotionsComposite!11.13.19.10.0/PromotionsApproval. Make sure that user (USERNAME) is valid and that the manager for user (USERNAME) is defined in the user directory.
Fault Payload :


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. submit promotion
2. Receive error

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot promote

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.