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Oracle CPQ Cloud | Impending CPQ - Salesforce Mobile Incompatibility (Doc ID 2688328.1)

Last updated on JUNE 27, 2022

Applies to:

Oracle BigMachines CPQ Cloud Service
Information in this document applies to any platform.


Oracle CPQ Cloud | Impending CPQ - Salesforce Mobile Incompatibility


Update: Impending CPQ - Salesforce Mobile Incompatibility

Hello Oracle CPQ Cloud Customer,

What are we announcing?

With their Winter ‘20 release [SFDC] introduced a new version of their native mobile application that changes browser-based navigation behaviors. This new mobile app experience was automatically enabled for all users with their Summer ’20 release. For users that leverage Oracle CPQ integrated with Salesforce Mobile, this broke the following use cases:

  • Return to CRM Navigation; includes…
    1. Return to Opportunity action
    2. Return to Account action
  • Custom navigation: if your implementation hard-coded a SFDC URL on an Oracle CPQ action destination
  • Download File Attachment
  • Preview CPQ Output Document (via CPQ Print action)

According to this SFDC Knowledge Article (accessed June 18, 2020), SFDC “retired” the ability for mobile browsers to access the Salesforce app in the Summer ’20 release. This release is expected to be pushed to SFDC customers as early as July 2020. As a result, the functionality listed above will no longer work in any integrated mobile scenario.­


The go-forward plan:

Oracle CPQ understands its customers need to continue mobile quoting in concert with Salesforce. As this is a fluid situation, we will communicate updates as they become available on My Oracle Support.


Oracle CPQ Development continues to work with the Salesforce Product Team to find solutions. Recently, Salesforce offered a technical work-around that requires Oracle to install open source software on its servers. Oracle Corporate Architecture approved the proposed solution; Oracle CPQ Development is using this pattern to develop fixes for use cases 1 and 2 (from the list above). These fixes will deliver with the Oracle CPQ 20C release and in an update to the Oracle CPQ-SFDC Managed Package 8. Customers will need to adopt Oracle CPQ 20C and the to-be-released update to MP8 to receive these fixes. In addition to this notice, this information is published and kept up-to-date on the Oracle CPQ homepage of My Oracle Support.


Use cases 3 and 4, above -- Preview CPQ Output Document – lacks an acceptable solution, to date.

What you can do:

  • Customers whose users will be impacted by the retirement of the Salesforce mobile web experience are encouraged to contact Christian Stanbrook (, Salesforce Partner Success Manager, to request an extension.
    • In addition, Oracle encourages customers communicate the value lost as a result of the breakage of Preview CPQ Output Document (use cases 3 and 4), with Mr. Stanbrook, as well.
  • While awaiting an extension to be granted, alert users that currently leverage the Salesforce Mobile Browser integrated with Oracle CPQ that the use cases above will stop working as soon as July 2020.
  • Periodically review updates regarding the mitigation of the Salesforce Mobile App Incompatibilities, available on My Oracle Support.
    • As Oracle releases fixes for use cases 1 and 2, please schedule the implementation of these updates to restore functionality for your users.
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