Error Message When Accessing Element Entries Under Payroll Work Area
(Doc ID 2688706.1)
Last updated on AUGUST 31, 2020
Applies to:
Oracle Fusion Global Payroll Cloud Service - Version 11.13.20.01.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.13.20.01.0 version, Global Payroll
Users are reporting an error message when accessing Element Entries under Person Management page.
They've added the Security permissions to our custom Support role with no change in access.
ERROR
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Error reads: Warning - You don't have permission to access this information. Contact your help desk. (FND-13)
STEPS
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The issue can be reproduced at will with the following steps:
1. person management
2. access element entries
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot add/update element entries under person management page.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |