Lead Landing Page Error (Doc ID 2688834.1)

Last updated on DECEMBER 22, 2020

Applies to:

Symptoms

On : 11.13.20.04.0 version, Leads, Sales Campaigns

Lead landing page errors

Customer is suddenly getting random popup messages in the landing page of lead when selecting a lead, the messages are related to save or discard some changes, if we click from the landing page to go to another page like opportunities or home we also get a popup messages if we want to continue or not. Sometimes when clicking the save/discard option or the yes/no option to continue we get a error message.

ERROR
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"An application error occurred. See the incident log for more information.

An application error has occurred. Your help desk can use the following information to obtain a more detailed description of this incident: <>, Server Domain: FADomain, Server Instance: UI_Server1, Application Name: ORA_CRM_UIAPP





STEPS
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The issue can be reproduced at will with the following steps:
1. On Lead Landing page > Click on a Lead > See message "Your changes aren't saved. If you leave the page, then your changes will be lost. Do you want to continue?" > Click on any option > Sometimes clicking on Save opens the Lead record, sometimes nothing happens, sometimes ends in error "An application error occurred. See the incident log for more information.

An application error has occurred. Your help desk can use the following information to obtain a more detailed description of this incident: <>, Server Domain: FADomain, Server Instance: UI_Server1, Application Name: ORA_CRM_UIAPP

2. On Lead Landing page > Click on Home or other object like Opportunities > See message "You have not saved your changes. If you leave the page, then your changes will be lost. Do you want to continue?"

Create a fresh copy of Landing Pages Standard layout, this error does not appear.

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot open Lead records

Changes

Cause

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