How to Disable DCS chat Automatically When No Agent is Available
(Doc ID 2688992.1)
Last updated on NOVEMBER 19, 2020
Applies to:Oracle Fusion B2B Service Cloud Service - Version 11.13.20.01.0 and later
Information in this document applies to any platform.
Why the chat window is still available even though there are no agents available for a customer to chat with.
Q.How to hide Chat option from DCS portal dynamically when no FA agents are logged in/available to accept the Chat?
1.Is this functionality available now?
2.Is there any Enhancement request on this?
3.Is there any workaround for this scenario?
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