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How to Disable DCS chat Automatically When No Agent is Available (Doc ID 2688992.1)

Last updated on NOVEMBER 19, 2020

Applies to:

Oracle Fusion B2B Service Cloud Service - Version 11.13.20.01.0 and later
Information in this document applies to any platform.

Goal

Why the chat window is still available even though there are no agents available for a customer to chat with.
 

Q.How to hide Chat option from DCS portal dynamically when no FA agents are logged in/available to accept the Chat?

1.Is this functionality available now?

2.Is there any Enhancement request on this?

3.Is there any workaround for this scenario?

Solution

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In this Document
Goal
Solution
References


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