Fusion Global HR: Recover Transaction Is Not Running The Workflow Again, Transaction Remains In Pending Status (Doc ID 2689013.1)

Last updated on MARCH 23, 2023

Applies to:

Symptoms

On : 11.13.20.01.0 version, Global Human Resources

ACTUAL BEHAVIOR
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After trying to recover a failed transaction, it is still remaining in progress.

EXPECTED BEHAVIOR
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After modifying the rule to be Self Auto Approved, the transaction should be Completed status , not in Progress.

STEPS
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The issue can be reproduced at will with the following steps:
1. Initially, the rule(example: Change Location) was configured just to send FYI to HR
If -> rule -> then -> Representatives

2. Initiate a Change Location transaction, observe that the transaction was failing

3. The Approval rule was then modified to include Self Auto Approve before sending the FYI to HR
If -> rule -> then -> Self Auto Approve -> Representatives

4. Tried to recover the failed transaction through the actions
5. Initiated another transaction for a different employee and that gets completed, but the recovered transaction remains “In Progress”

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot recover their transactions for this flow

Cause

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