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How to Find Out The Expected Behavior Regarding Contacts Creation When Sharing Appointment With Non-OSC Recipient in Office 365 (Doc ID 2689167.1)

Last updated on JANUARY 10, 2021

Applies to:

Oracle Fusion CX Sales Cloud Service - Version 11.13.20.04.0 and later
Information in this document applies to any platform.

Goal

On : 11.13.20.04.0 version, Microsoft Office 365

The O365 application allows sharing appointments to OSC to Recipients that do not exist in OSC.
Once the appointment from Outlook is shared to OSC, these recipients appear greyed out on the Contact tab of the Activity.

Is a contact actually created but not accessible or is it an unintended situation?
 

Solution

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In this Document
Goal
Solution
References


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