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Clicking on the "?" or "ToolTip" Crashes the Mobile Application (Doc ID 2689303.1)

Last updated on AUGUST 31, 2020

Applies to:

Primavera Unifier Cloud Service - Version 19.12.4.0 to 20.7 [Release 19.12 to 20.7]
Information in this document applies to any platform.

Symptoms

When logged into the Unifier iOS Mobile Application and clicking on the "?" or Tool Tip icon for a data element in a Business Process upper form the app crashes each time.


EXPECTED BEHAVIOR
-----------------------
Expecting Tool Tips to work in mobile apps without crashing.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

  1. Log into the Unifier environment with the Unifier iOS Application on a supported device.
  2. Navigate to a Project/Shell where the BP is deployed > Open the BP record.
  3. In the BP upper form find the field with the configured Tool Tip, click on "?" Tool Tip.
  4. The iOS Application crashes.

Cause

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In this Document
Symptoms
Cause
Solution
References


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