PRC:PO Supplier Email Is Not Being Triggered Outside The Domain
(Doc ID 2690138.1)
Last updated on AUGUST 12, 2022
Applies to:
Oracle Fusion Purchasing Cloud Service - Version 11.13.20.04.0 and laterOracle Fusion Purchasing - Version 11.13.20.01.0 and later
Information in this document applies to any platform.
Symptoms
ACTUAL BEHAVIOR
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PO Supplier Email is not being triggered outside the domain
Mail communication to suppliers is not getting delivered outside the domain automatically.
We verified the following profile options:
PO_FROM_EMAIL_ADDRESS
Profile Level - Site
Profile Value - Buyer
PO_CONTROL_SUPPLIER_COMMUNICATION
Profile Level - Site
Profile Value - Enable
EXPECTED BEHAVIOR
-----------------------
The notification emails to be sent to suppliers after PO approval
STEPS
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The issue can be reproduced at will with the following steps:
1.Create PO
2. Approve PO
3. Supplier notification is not sent automatically
BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users should send the notifications manually and this increase the amount of work.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |